Canceling Orders

Order Cancellation

The Soothing Company requests that any cancellation of an order must happen within the first 24-48 hours after the order was placed. If the item/s have already shipped, please contact The Soothing Company customer service department to alert us to your desire to cancel your current order. If the order has already begun to be processed by the manufacturer, the customer is responsible for the 15% restocking fee mentioned in our How to Return a Product Section. 

PLEASE NOTE that any made to order, custom or personalized items cannot be canceled or returned due to their one of a kind nature.